Efficiency report generator
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United States of America Patent
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Nov 10, 2009
Grant Date -
Jun 23, 2005
app pub date -
Dec 19, 2003
filing date -
Dec 19, 2003
priority date (Note) -
Expired
status (Latency Note)
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Abstract
Systems and methods for generating efficiency reports, which in one embodiment among many, can be broadly summarized by a representative method of associating a call-center supervisor with a call center, obtaining a network statistic for the call center, categorizing the network statistic into one of a group of multiple categories, and providing a pictorial representation of the group of multiple categories. Another embodiment can be described as an efficiency report generator that has logic configured to associate a call-center supervisor with a call center, logic configured to obtain a network statistic for the call center, logic configured to categorize the network statistic into one of a group of multiple categories; and logic configured to provide a pictorial representation of the group of multiple categories.
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