Call treatment in a communications system based on instant messaging
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United States of America Patent
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app pub date -
Oct 12, 2004
filing date -
Dec 31, 2003
priority date (Note) -
Abandoned
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Abstract
An IM-based call treatment (IMBCT) system and method in a communications network environment. Upon establishing presence awareness among a plurality of networked entities, a call treatment profile having a number of treatment options is provided for a particular networked party based on presence information. When an incoming communication request intended for the particular networked party is received and that particular networked party is unavailable, a IMBCT functionality is operable to forward an IM that includes call treatment options to the calling party. Upon selection of a specific treatment option by the calling party, a treatment is provided relative to the communication request responsive to the selection.
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