Client survey systems and methods using caller identification information
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United States of America Patent
Stats
-
Mar 2, 2010
Grant Date -
Jul 7, 2005
app pub date -
Dec 24, 2003
filing date -
Dec 24, 2003
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module and a caller identification information device. The automatic call distribution system is configured to capture the caller identification information associated with an incoming call placed by a client and to route the incoming call and the caller identification information received from the network to a call agent station. The system also provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. The survey is then associated with the client's caller identification information and identification information of the call agent.
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Family
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Cited Art Landscape
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