Context sensitive transfer with active listening and active alerts
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United States of America Patent
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N/A
Issued Date -
Jul 7, 2005
app pub date -
Jun 28, 2004
filing date -
Jun 27, 2003
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A communication system and method are configured to perform context sensitive transfers of a communication session. In one embodiment of the invention, a communication session between a calling party and a receiving party in which the communication session includes a dialog between the calling party and the receiving party is transferred from the receiving party to a third party where the dialog continues between the calling party and the third party. In another embodiment of the invention, an automated application intercepts messages of a communication session, processes the messages, and responds to what was processed in real-time while the communication session between a calling party and a receiving party continues. In a further embodiment of the invention, a communication system sends an event notification to interested parties and allows a subsequent communication session to be initiated from the delivered notification.
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