Method and system to process issue data pertaining to a system
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United States of America Patent
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Jul 7, 2009
Issued Date -
N/A
app pub date -
Dec 29, 2003
filing date -
Dec 29, 2003
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A computer-implemented method processes issue data pertaining to a system. Issue data is received from a reporting entity, the issue data identifying an issue pertaining to the system and the reporting entity. A database is accessed to retrieve performance data regarding the reporting entity. The performance data is indicative of a past performance of the reporting entity in reporting issues pertaining to the system. A response activity, responsive to the issue, is automatically prioritized utilizing the performance data regarding the reporting entity.
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