Interactive dialog-based training method
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United States of America Patent
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Sep 20, 2011
Grant Date -
Aug 4, 2005
app pub date -
Mar 31, 2005
filing date -
Feb 21, 2002
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A computer readable medium stores a computer program for interactive training based on a simulated customer interaction. The computer readable medium includes a dialog code segment that provides a predetermined customer portion of a dialog segment from the simulated customer interaction to a trainee. The dialog segment includes the customer portion and at least one predetermined keyword associated with the customer portion. The computer readable medium further includes a response code segment, which receives a response to the customer portion from the trainee, and a determining code segment, which determines whether the response includes the at least one keyword.
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