Importance

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Abstract

A system and method that provides secure, remote access and/or control to remotely located software and/or hardware. A third party logs into a support server with a valid log in and password. The third party requests that the support server application program generate a key which the third party ultimately transmits to a customer or user. The customer enters the key into a software component operating on the customer's computer which initiates an encrypted connection to the support server. The third party then attaches to the customer session which initiates an encrypted connection to the customer or computer through the support server. The actions of the third party are logged or tracked by the support server for auditing purposes and possible review by the customer. Accordingly, the user or customer can control the connection on an outward basis, thereby not requiring a potentially dangerous security 'opening' into the user's network.

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First Claim