Method and system for automatic call distribution based on location information for call center agents
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United States of America Patent
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Mar 25, 2008
Grant Date -
Sep 8, 2005
app pub date -
Mar 3, 2004
filing date -
Mar 3, 2004
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method for distributing calls of an automatic call distributor system includes determining location information for agents at a call center. The method further includes routing a request for connection with one of the agents to one of the agents based at least in part on the location information. A method for managing agents in a call center includes determining location information for a plurality of agents in a call center. The method further includes communicating a message to at least one of the agents requesting the agent to move to a new location in response to at least one request for connection with one of the agents.
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