System, method and software for delivering targeted content to queued users
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United States of America Patent
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N/A
Issued Date -
Sep 8, 2005
app pub date -
Mar 4, 2004
filing date -
Mar 4, 2004
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system, method and software for delivering targeted queue-time content are provided. In response to user selection of a transaction or information from a call center, content matched between the selected transaction and one or more items of information concerning the user are preferably compiled. During the period in which the user awaits service in a queue associated with a transaction agent or service module for the selected transaction, the matched data relating user specific information to the selected transaction is presented for user consumption and/or selection therefrom. The selection of an alternate transaction from within one queue may be enhanced by a repetition of the matching of user specific information with one or more aspects of the alternate transaction selection being compiled and presented to the user during a subsequent queued period associated with the alternate transaction selection.
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