Call queuing
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United States of America Patent
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N/A
Issued Date -
Sep 15, 2005
app pub date -
Mar 10, 2004
filing date -
Mar 10, 2004
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method enables call management on a queue. An incoming call is placed on a queue and may be suspended at a predetermined position for a predetermined period such that the call does not advance on the queue during the predetermined period. The predetermined position may be any desired position on the queue and the predetermined period may be a wait time or a number of calls on the queue, for example. The caller may further receive an estimated wait time or queue length and may request a maximum desired wait time, a change in wait time, or a change in communication method.
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