Importance

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Abstract

A method and apparatus is provided which upon failure of a communication channel serves to redirect and/or reestablish communication via an alternative communication channel automatically in real time, without operator intervention where data is transmitted from a queue associated with one system or computer to a remote system or computer via one or more communication channels having one or more different types of formats. A communication server and a remote access service manager including a switchboard and a connector, serve to establish a communication channel to the remote system prescribed by the communication server, forward the message created by the communication server to the remote system and close the communication channel, wherein the switchboard tracks which connectors are available and in use and determines which connector to use, and wherein the connector makes a physical connection to the remote system.

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First Claim