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United States of America Patent

SERIAL NO

11172552

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The invention, in one embodiment, generally establishes a master queue with a priority order based on predefined criteria, and then distributes information about a first prospect to one agent, and information about a second prospect to a second agent and so on, in the priority order. The prospect information is distributed without duplication, and can be updated dynamically, including when a prospect's information is not in the master queue.

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First Claim

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Patent Owner(s)

Patent OwnerAddress
ASPECT SOFTWARE INC6 TECHNOLOGY PARK DRIVE WESTFORD MA 01886

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hudecek, Donald Dallas, TX 2 0
Mandel, Edward Dallas, TX 4 19

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