Customer service marketing
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United States of America Patent
Stats
-
N/A
Issued Date -
Dec 29, 2005
app pub date -
Jun 23, 2005
filing date -
Jun 28, 2004
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
Customer service marketing is disclosed. In a method, after a customer communication is received and the customer is assigned to a customer service agent, customer service request information may be received from the customer service agent. The customer service request information obtained by the customer service agent from the customer. A service response information may be provided to the service agent. A plurality of current offers may be obtained. A return on presentment score for each of the current offers may be prepared. None or more of the current offers may be selected to be provided to the customer based on the return on presentment scores. Cue information may be provided to a customer service agent based on the selected offer. The customer may be transferred to a specialist to facilitate the customer's purchase of the product or service described in the selected offer. The method may be implemented on a computer.
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Family
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Cited Art Landscape
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