Method of providing status information within an ACD
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United States of America Patent
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Jul 6, 2010
Grant Date -
Feb 16, 2006
app pub date -
Aug 16, 2004
filing date -
Aug 16, 2004
priority date (Note) -
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status (Latency Note)
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Abstract
A method and apparatus are provided for retrievably storing information within an automatic contact distributor system within a database that is accessible through the Internet. The method includes the steps of saving the information from the automatic call distributor system within the database using a SIP REGISTER message and retrieving the information through the Internet using a SIP SUBSCRIBE message.
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