Call tracking using SIP presence mechanism
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United States of America Patent
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Feb 23, 2010
Grant Date -
Mar 2, 2006
app pub date -
Aug 31, 2004
filing date -
Aug 31, 2004
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.
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