Method of monitoring and controlling applications in an ACD
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United States of America Patent
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N/A
Issued Date -
Mar 2, 2006
app pub date -
Aug 31, 2004
filing date -
Aug 31, 2004
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method and apparatus are provided for monitoring and controlling a plurality of computing applications in an automatic contact distribution system. The method includes the steps of objectively determining an availability of resources of the automatic contact distributor and automatically activating an application of the plurality of computing applications when the objectively determined resource availability within the automatic call distributing system exceeds a resource requirement of the application.
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