SYSTEM AND METHOD FOR DEFINING AND EXECUTING DISTRIBUTED MULTI-CHANNEL SELF-SERVICE APPLICATIONS
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United States of America Patent
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Issued Date -
Mar 30, 2006
app pub date -
Sep 9, 2005
filing date -
Sep 10, 2004
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method are provided for defining and executing distributed multi-channel self-service communication systems. A voice system is provided that will assist a user of the system to query the system and receive feedback from the system which can lead to additional queries of the system in order for the user to use a phone-in system for informational purposes. A query is provided from a user in the form of spoken word. The spoken word is converted into a format for searching a knowledge database. The knowledge database is searched for at least one answer object and when found is presented to the user.
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