System and method to integrate device, user, and account information
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United States of America Patent
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N/A
Issued Date -
Apr 20, 2006
app pub date -
Aug 9, 2004
filing date -
Aug 9, 2004
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system for managing and servicing at least one device communicatively coupled to a network, including a communication manager configured to receive an alert and monitored information from the at least one device over the network, and to receive a user request for information related to the at least one device; a device subsystem configured to store the monitored information received by the communication manager, and to store at least one of configuration and service information of the at least one device; a user subsystem configured to store information related to users of the at least one device; an account subsystem configured to store at least one of contract management information, billing management information, and order management information related to the at least one device; and a system controller configured to coordinate operations of the device subsystem, the user subsystem, and the account subsystem in responding to the received alert and in responding to the received user request for information.
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