System and method for routing calls
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
N/A
Issued Date -
Jun 15, 2006
app pub date -
Dec 13, 2004
filing date -
Dec 13, 2004
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method of processing call is disclosed. In a particular embodiment, the method includes prompting a caller for information. The method further includes selecting a resource to process the information, determining a delay time to estimate when the resource will be available to the caller, providing a message to the caller having a time duration based on the delay time, and processing the caller's information.
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