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United States of America Patent

PATENT NO 8667052
APP PUB NO 20060147024A1
SERIAL NO

11017457

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A method and apparatus for providing transaction services to one of a plurality of organizations where such transaction services are provided for servicing contacts with clients of the organization through an independently operated contact processing system having a communication connection with the organization through the Internet. The method includes the steps of a contact controller of the organization providing contact control instructions for servicing the contacts to a control interface of the contact processing system and a web services publisher exchanging control information between the organization and contact controller through the Internet for the servicing the contacts with the clients of the organization.

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Patent Owner(s)

  • ASPECT SOFTWARE, INC.;ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC;WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Biggam, Sandy Mt. Prospect, US 5 261
Dezonno, Anthony J Bloomingdale, US 64 3338

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