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United States of America Patent
Stats
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Mar 22, 2011
Grant Date -
Jul 6, 2006
app pub date -
Dec 17, 2004
filing date -
Dec 17, 2004
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus are provided for automatic call distributors that route calls based in part on timely business information. The method includes providing a simulation model for calculating information and using this information from the model together with key process indicators information to generate decisions for routing calls.
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Cited Art Landscape
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