System and method for the customized processing of returned merchandise
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United States of America Patent
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N/A
Issued Date -
Jul 6, 2006
app pub date -
Jan 25, 2005
filing date -
Dec 30, 2004
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system and method for providing macro based returns services that may be customized for particular retailers, customer or items. Forward files may be used to trigger particular actions in the return process. Analytics may be gathered and used to differentiate customers utilizing the returns process in order to optimize the retailers business and evolve the relationship with the customer. Customer information and information specific to the retailer or items can also be used to drive customized marketing initiatives triggered during the returns process.
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