Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a network
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United States of America Patent
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Mar 4, 2008
Grant Date -
Aug 17, 2006
app pub date -
Feb 7, 2006
filing date -
Mar 14, 2003
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to a network and to provide customer trouble ticket status information to customers. The administration system also includes a Work Force and Administration-Control (WFA/C) subsystem that is configured to manage repair services that are performed on the network in response to the customer trouble tickets. A repair status update system, method and/or computer program product is configured to automatically push a status change message from the WFA/C subsystem to the eRepair subsystem upon occurrence of a change in a status of a customer trouble ticket in the WFA/C subsystem as a result of repair services that are performed on the network. The customer trouble ticket status information is updated in response to receipt of the status change message.
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