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Abstract

The resource management system and method is a solution for balancing or leveling resource utilization in business processes. The solution relies on an analysis model implemented on a computer system with a user interface. A user enters resource capability data, resource requirements data including prioritized tasks and task categories, and a time period for providing dynamic allocation of resources to prioritized tasks within prioritized task categories. The invention makes use of categorization data for analyzing and altering the data within the defined time range or other specified data selection. Using a predefined distribution policy and processing limitations, such as the number of people expected to work during a shift on a given day, the model modifies categorization results to mathematically smooth the peaks and valleys of workload fluctuations in business processes. The results are displayed on the user interface.

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First Claim