Centralized customer care for electronic payments and other transactions via a wide area communications network
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United States of America Patent
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N/A
Issued Date -
Aug 31, 2006
app pub date -
Feb 28, 2005
filing date -
Feb 28, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Importance
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Abstract
Customer care is provided via a wide area communications network to a user who has previously requested payment of a bill of a biller on the user's behalf by a bill payment service provider. The communications network has multiple different network sites including a first network site associated with a customer care entity, and at least two of (i) a second network site associated with the biller, (ii) a third network site associated with a financial institution which maintains a payment account of the user and (iii) a fourth network site associated with the bill payment service provider. A request of the user for assistance regarding the payment of the bill is received. Based on the received request, at least two of (i) information associated with the bill that is available at the second network site, (ii) information associated with the payment account of the user that is available at the third network site and (iii) information associated with one or both of the bill and payment of the bill that is available at the fourth network site, are accessed from the first network site via the communications network. A response to the received request of the user for assistance it then given, e.g. transmitted via a telephone network or the Internet, based on the information accessed at the at least two network sites.
First Claim
Family
- 15 United States
- 10 France
- 8 Japan
- 7 China
- 5 Korea
- 2 Other
Patent Owner(s)
Patent Owner | Address | |
---|---|---|
CHECKFREE CORPORATION | NORCROSS GA |
International Classification(s)
Inventor(s)
Inventor Name | Address | # of filed Patents | Total Citations |
---|---|---|---|
Dreyer, Hans Daniel | Gahanna, OH | 28 | 996 |
Ganesan, Ravi | Roswell, GA | 108 | 6454 |
Harris, Mark Todd | Alpharetta, GA | 10 | 592 |
Wolfe, Kathryn Randall | Westerville, OH | 10 | 592 |
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Maintenance Fees
Fee | Large entity fee | small entity fee | micro entity fee | due date |
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Fee | Large entity fee | small entity fee | micro entity fee |
---|---|---|---|
Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |
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