Importance

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Abstract

Methods and articles are provided which may be employed to establish a common understanding within a customer organization as to the business drivers that led to the purchase of a software product. In one embodiment, a method is provided which includes convening a session that includes members of the supplier and customer organizations. During the session, one or more facilitated exercises may be conducted to align the expectations of attendees from the customer organization with respect to the implementation effort. A series of exemplary articles which may provide a framework for the session, and which may engender discussion among session attendees, are disclosed.

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First Claim