System and method for calculating service staffing
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United States of America Patent
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N/A
Issued Date -
Oct 19, 2006
app pub date -
Apr 15, 2005
filing date -
Apr 15, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A technique is provided for automatically calculating an estimate of demand for field and for remote customer service, such as based on historical service data. A forecast may then be calculated based upon the estimate of demand and on a staffing plan allocating service personnel between field and remote assignments. Routines implementing some or all of the technique may be provided on a processor-based system or on a computer-readable medium.
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