Method and system for blending of reactive and active contacts
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United States of America Patent
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Issued Date -
Oct 26, 2006
app pub date -
Apr 4, 2005
filing date -
Apr 4, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method for blending reactive contacts and active contacts are disclosed. The exemplary method identifies a list of available agents to receive a reactive media contact from an automated contact distributor. The method receives the reactive contact by the automated contact distributor. The method determines a preferred agent from the list of available agents to receive the first reactive contact. The method indicates to the automated contact distributor that only the preferred agent is available to connect with the reactive contact
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