Personal communication interaction manager
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Nov 9, 2006
app pub date -
May 5, 2005
filing date -
May 5, 2005
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system and method for providing communications between a communication center and a user are disclosed. The exemplary method transmits identification information of the user from a communication device of the user to the communication center. The communication center identifies a transaction record associated with the user and transmits the user's transaction record to the user. The communication center also transmits current status information for a plurality of queues to the user. The transaction record of the user and the current status information for a plurality of queues are presented to the user.
First Claim
Family
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