Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom
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United States of America Patent
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Issued Date -
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app pub date -
Mar 1, 2006
filing date -
May 18, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A computer program for analyzing a telephone call between a customer and a call center is provided. The computer program comprises a code segment for analyzing a telephonic communication by applying a pre-determined retention attrition criteria to the telephonic communication to calculate an attrition probability, a code segment for receiving customer value data associated with the customer, a code segment for comparing the attrition probability with the customer value data, and a code segment for generating a retention strategy based on comparing the attrition probability with the customer value data.
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