Arrangement for automated fault detection and fault resolution of a network device
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United States of America Patent
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Mar 24, 2009
Grant Date -
Dec 7, 2006
app pub date -
May 26, 2006
filing date -
Apr 12, 2002
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A network based management system enables network devices installed at a customer's premises to be automatically monitored and managed for automated support services. Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.
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