METHODS AND APPARATUS FOR END-USER BASED SERVICE MONITORING
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United States of America Patent
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Issued Date -
Dec 14, 2006
app pub date -
Jun 14, 2006
filing date -
Jun 14, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Methods and apparatus to receive requests for support from an automated support system for a plurality of topics for at least one service, track the support requests for at least two of the plurality of topics, and determine trends in the tracked support requests to generate alarms. In one embodiment, the automated support system includes an automated agent.
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