Method and system for diagnosing, collecting information and servicing a remote system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Nov 4, 2008
Grant Date -
Feb 1, 2007
app pub date -
Oct 10, 2006
filing date -
Jul 25, 2000
priority date (Note) -
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Abstract
A monitoring system, method, and computer-program product tracks events and device states in a device and sends those events and states to a remote central service center using an Internet access module. The remote central service center monitors the received events and states for errors or warnings. The monitoring software (e.g., a dynamic link library) supports multiple data formats and multiple protocols to more effectively communicate the event and state information.
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