Apparatus and methods for providing a virtual remote print unit
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United States of America Patent
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N/A
Issued Date -
Feb 15, 2007
app pub date -
Jul 14, 2005
filing date -
Jul 14, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A flexible computer-telephony integration system (CTI) that is able to communicate in both digital and analog formats is disclosed. Apparatus and methods are disclosed wherein data is received in a digital format, formatted for a particular receiving device including serial devices and digital devices, and communicated over an appropriate communication link depending on the formatting including a dedicated serial link, a PSTN or a packet switched network (LAN/WAN). Embodiments provide the ability to selectively communicate to both analog and digital recipients various types of emergency information, including but not limited to teletypewriter (TTY) data, call notes, supplemental information, and call history for both an active 9-1-1 call and previous 9-1-1 calls. Exemplary embodiments for 9-1-1 call processing systems are described.
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