Inter campaign and queue cooperation
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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N/A
Issued Date -
Feb 22, 2007
app pub date -
Aug 16, 2005
filing date -
Aug 16, 2005
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
Generally, the invention is a device, method, and system for transferring a communication session from a first outbound campaign to a second outbound campaign. The first outbound campaign may include a first communication initiating device and a first set of outbound agent communication terminals. The second outbound campaign may include a second communication initiating device and a second set of outbound agent communication terminals. The system places at least one outbound communication to a customer using the first communication initiating device of the first communication campaign. The system connects the outbound communication to an available outbound agent of the first outbound campaign. The system determines if the customer needs to be connected to an outbound agent terminal of the second outbound campaign and transfers the customer to the outbound agent of the second outbound campaign.
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