System and method for managing the configuration of resources in an enterprise
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United States of America Patent
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Jul 15, 2014
Grant Date -
May 3, 2007
app pub date -
Oct 28, 2005
filing date -
Oct 28, 2005
priority date (Note) -
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Abstract
System and method for managing the configuration of resources in an enterprise. Embodiments of the present invention gather, store, and maintain institutional knowledge of configurations of IT resources of an enterprise. A configuration database serves as a temporal record of the configurations of the resources. The configuration database can reflect a dimensional model of the enterprise configuration where various configuration items are linked together. A configuration change can be analyzed and approved, and then reflected in a change to a configuration item (CI) which imposes an appropriate change to other configuration items based on upstream, downstream, peer relationships and/or views. A system according to an embodiment of the invention can also include a change database, an inventory database, a problem database, and/or a service level management subsystem to ensure changes to an enterprise's configuration are consistent with service level agreements and/or operating level agreements.
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