Method and system for providing telephone communications between a website visitor and a live agent
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
May 24, 2007
app pub date -
Oct 11, 2005
filing date -
Oct 11, 2005
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A website run by a server can be accessed by many visitors. Services and support for the website are provided by a live agent that can engage the visitors in verbal conversations. A conversation is initiated when a visitor requests telephone assistance on the website. Information about the visitor, including pages he has visited in a current or previous visit is placed in a data file or record. In response to the request, the live agent obtains the record corresponding to the visitor and makes a telephone call (preferably using a VOIP telephone) to the visitor to provide the information requested.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
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