Consumer feedback method and apparatus
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Jun 7, 2007
app pub date -
Nov 21, 2006
filing date -
Nov 21, 2005
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
An intermediary service allows a customer to share, anonymously or not, feedback information with the provider via the intermediary service over a network, and provides expectations that the feedback information will be appropriately addressed. The provider will store in the intermediary a set of rules including escalating rules to escalate the feedback information to entities within the provider according to an escalation order, and rules for responding to feedback information within a time period. After receiving a response from a provider via the intermediary the customer is asked to indicate a level of satisfaction with the provider response and has the option of escalating the feedback information to another entity according the escalation rules or closing the communication with provider via the intermediary concerning the feedback information.
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