Virtual retail assistant
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United States of America Patent
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Feb 9, 2010
Grant Date -
Jun 21, 2007
app pub date -
Oct 3, 2006
filing date -
Oct 3, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present invention, as embodied in the claims, relates to customer care management via a communications systems and methods including, in embodiments, a combination of automated and human services to be provided to a customer in a retail store environment in real time. For example, one embodiment of the present invention provides an automated method for assisting a customer in a retail store comprising: identifying the customer; periodically identifying the customer's position in the store; identifying a product of interest to the customer; and communicating information to the customer via a remote specialized sales agent or other audio, visual and/or computer data relevant to the customer.
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