Importance

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Abstract

A virus and malware cleaner is generated for a personal computer. Scanning software determines the presence of suspicious attributes resident to the computer. When automated detection of the need for a Custom Cleaner occurs, specific system information, along with information about the suspicious attributes, is included in a Custom Cleaner Request. The request is automatically generated and transmitted to a server for processing. In response a Custom Cleaner may be automatically created from a database of parameterized instructions, then downloaded to the user's computer for execution. Automatic verification of the Custom Cleaner success in removing infected files may/be sent to the server. In the event that a Custom Cleaner cannot be generated automatically, an escalation occurs in which a support technician becomes involved in preparing the Custom Cleaner. Escalation data accessed by the support technician may include automatically generated diagnostic hints.

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First Claim