Method and apparatus for managing a computer-based address book for incident-related work
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United States of America Patent
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Aug 31, 2010
Grant Date -
Jul 12, 2007
app pub date -
Dec 29, 2005
filing date -
Dec 29, 2005
priority date (Note) -
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Abstract
A computer-based processing system (29) for use in managing incident-related work provides an address book (103) containing a plurality of entries that persist independently of incident durations and that comprise contact information for corresponding entities. New contact information is then received (102) via the user interface, stored, and associated with a given incident and as regards an entity. The system then provides for establishing a link (103) between the stored contact information and a corresponding entry in the address book to thereby associate information that corresponds to a same entity, such that the link can facilitate subsequent processing of at least one of an incident and contact information.
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