Systems and methods for facilitating contact center coaching
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United States of America Patent
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Issued Date -
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app pub date -
Sep 29, 2006
filing date -
Feb 22, 2006
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods for facilitating contact center coaching are provided. In this regard, a representative method for coaching an agent of a contact center includes: displaying, to a user, information corresponding to a condition indicating that the agent is failing to meet pre-established criteria; receiving input from the user, the input indicating that a coaching meeting is to be scheduled with the agent in order to address the condition; responsive to the input, generating a coaching session form, the coaching session form comprising information corresponding to the agent; and displaying the coaching session form to the user.
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Family
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