Method and system for securing access to information in an automatic call distributor system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8731175
APP PUB NO 20070206765A1
SERIAL NO

11359252

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Abstract

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A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.

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Patent Owner(s)

  • CISCO TECHNOLOGY, INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Jennings, Cullen F Milpitas, US 41 946
Patel, Labhesh San Francisco, US 160 5515
Sarkar, Shantanu San Jose, US 216 6205
Shaffer, Shmuel Palo Alto, US 582 21459

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