Customer Service System and Method
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Oct 11, 2007
app pub date -
Apr 21, 2005
filing date -
Apr 22, 2004
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A customer service system for matching servers to customers according to service requests made by the customers, includes a user terminal (4) for entering service requests from the customers, a central controller (2) arranged to receive service requests from the user terminal (4), and a database (8) containing data relating to the servers, the data including the current availability of each server. A communications system (12,14,16) enables the central controller (2) to communicate with communication devices (16) carried by the servers. The central controller (2) is constructed and arranged to select a server to respond to each service request according to predetermined criteria, including the availability of the servers, and transmits a call signal via the communications system (12,14,16) to the selected server, so that the server can respond to the customer's service request.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully