Method of providing customer services
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United States of America Patent
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Feb 23, 2010
Grant Date -
Nov 8, 2007
app pub date -
Jul 10, 2007
filing date -
Sep 4, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.
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