Escalating online expert help
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United States of America Patent
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Apr 21, 2009
Grant Date -
Nov 8, 2007
app pub date -
May 8, 2006
filing date -
May 8, 2006
priority date (Note) -
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Abstract
A method and apparatus for providing a human expert to answer a question from an agent in real time. The method includes the steps of identifying a plurality of human experts based upon a subject matter of the question, determining an availability of at least some of the plurality of identified experts and selecting an expert of the plurality of experts to answer the question in real-time based upon the subject matter and availability of the selected expert.
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