Managing Customer Access to a Communication Recorded by A Provider in Association with a Transaction
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United States of America Patent
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N/A
Issued Date -
Nov 22, 2007
app pub date -
May 19, 2006
filing date -
May 19, 2006
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method, system, and program are provided for managing customer access to a communication recorded by a provider in association with a transaction between the customer and the provider. A communication system for the provider detects a selection to record a communication between a customer and a provider in association with a particular transaction between the customer and the provider. The communication system records the communication and stores the communication in a database in association with the particular transaction. In addition, the communication system facilitates an interface for the customer to access the recorded communication from the database. The recorded communication may include at least one of a voice communication, a still image of the customer, a video clip of the customer, and a text communication.
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Family
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