System and method for managing customer messages
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United States of America Patent
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N/A
Issued Date -
Dec 13, 2007
app pub date -
Mar 23, 2007
filing date -
Mar 23, 2006
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method for managing customer messages comprising a unification server having a unification server computer readable medium communicating with a customer communications system and a media server; a set of local pre-recorded customer messages embodied in the unification server computer readable medium; a computer readable unification instructions set embodied in the unification server computer readable medium for receiving a customer message update from the media server, updating a local pre-recorded customer message according to the customer message update, and sending a local pre-recorded customer message to the communications system so that the communications system can be updated with the customer message; a set of customer message updates embodied in a media server computer readable medium; and a computer readable media instructions set embodied in the media server computer readable medium for transmitting the customer message updates to the unification server and receiving status information from the unification server.
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