System and method for event communication correlation
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United States of America Patent
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Jan 26, 2010
Grant Date -
Dec 13, 2007
app pub date -
May 25, 2007
filing date -
May 26, 2006
priority date (Note) -
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status (Latency Note)
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Abstract
A system, method, and apparatus method for receiving one or more communications from a remote terminal, transmitted via a telephone exchange, the communications comprising telemetry data and voice data; selecting a call center from a plurality of call centers to receive a communication from the remote terminal, wherein selecting the call center is based at least in part on the telemetry data; sending a message from the service provider to the call center over a side-channel, the message comprising at least a portion of the telemetry data, and further comprising a request for a communication path to one of a plurality of operator stations connected with the call center; and sending the voice data to the one operator station over a public switched telephone network (PSTN) connection via the communication path requested.
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