US Patent Application No: 2008/0004,936

Number of patents in Portfolio can not be more than 2000

Systems and methods for automatic scheduling of a workforce

ALSO PUBLISHED AS: 7953621

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Abstract

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Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises the steps of: collecting an agent activity of a first class and an agent activity of a second class; and displaying the agent activity of the first class and the agent activity of the second class along the same timeline axis. The agent activities are collected from a contact center data source. The second class is different from the first class. Both activities are associated with the same agent. Each activity is derived from a different virtual data source.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
VERINT AMERICAS INC.MELVILLE, NY165

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bourke, Michael R San Francisco, CA 2 3
Fama, Jason Mountain View, CA 53 256
Joshi, Sameet Vasant Palo Alto, CA 6 6
Lawrence, Richard M Seattle, WA 7 10
Peleg, Uri 74 Shai Agnun, Herzaliah, IL 21 53

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Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
* 8,015,043 Method and apparatus for workforce demand forecasting 1 2007
 
P&W SOLUTIONS CO., LTD. (1)
8,869,057 Server displaying status of operator using seat layout, terminal for manager, system, and method 0 2008
* Cited By Examiner